Privacy Policy

Last updated: October 1, 2026

Hold the North Shop respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit the website, place an order, contact us, request a custom product, or participate in our affiliate program.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Billing address
Shipping address
Phone number, if provided
Order details
Product preferences
Custom-order information
Affiliate application information
Messages or inquiries you send to us

We may also receive limited technical information about website activity, such as browser type, device information, IP address, and website usage data through hosting, analytics, or ecommerce tools.

2. Payment Information

Third-party payment providers such as PayPal process payments.

Hold the North Shop does not directly store your full credit-card or debit-card information.

Payment providers may collect and process information according to their own privacy policies and terms.

3. How We Use Your Information

Personal information may be used to:

Process and fulfill orders
Calculate and invoice applicable GST/HST
Arrange shipping and delivery
Communicate about your order
Respond to questions or customer-service requests
Process custom merchandise requests
Handle returns, replacements, or refunds
Administer affiliate or referral arrangements
Prevent fraud or misuse
Maintain business and tax records
Improve the website and customer experience
Send marketing communications where permitted and where you have agreed to receive them

4. Order Fulfillment and Third-Party Suppliers

Hold the North Shop may use third-party suppliers and printers to produce and fulfill merchandise.

We may share information necessary to complete an order, such as your name, shipping address, and product details, with those providers when required for production or delivery.

We only share information that is reasonably necessary to complete the service.

5. Shipping Providers

Shipping carriers may receive information such as your name, shipping address, and contact details where required to deliver your order.

Their handling of personal information is subject to their own privacy policies.

6. Taxes and Business Records

Because Hold the North Shop must maintain appropriate business, accounting, and tax records, we may retain certain order information for legal, financial, or regulatory purposes.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may send you information about:

New products
Special offers
Seasonal promotions
Shop updates
Affiliate opportunities

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications related to an order are not considered marketing messages.

8. Cookies and Website Technologies

The website may use cookies or similar technologies to support functions such as:

Shopping-cart activity
Checkout
Website security
Analytics
Remembering user preferences
Measuring website performance

You may be able to control cookies through your browser settings.

Disabling some cookies may affect website functionality.

9. Affiliate Program

If you apply to or participate in the Hold the North Shop Affiliate Program, we may collect information such as:

Your name
Email address
Social media, website, or newsletter information
Referral code
Referral sales information
Commission amounts
Payment information needed to issue commissions

We use this information to manage and administer the affiliate relationship.

10. Custom Orders

If you submit artwork, text, images, or other material for a custom product, we may retain that information as needed to prepare, review, produce, or support your order.

Please do not submit confidential or sensitive personal information as part of a custom-product request unless it is necessary.

11. When We May Share Information

We may share personal information with service providers where necessary to operate the business, including:

Payment processors
Website hosting providers
E-commerce tools
Printers and manufacturers
Shipping carriers
Accounting or bookkeeping providers
Technology and security providers

We may also disclose information where required by law, regulation, court order, or other legal process.

We do not sell customer personal information.

12. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, meeting tax and legal obligations, and administering affiliate relationships.

13. Protecting Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on applicable Canadian privacy law, you may have rights relating to your personal information, including requesting access to or correction of information we hold about you.

15. Third-Party Links

The Hold the North Shop website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

16. Children's Privacy

Hold the North Shop is intended for a general adult audience and is not designed to knowingly collect personal information from children.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

We will post the updated version on the website with a revised “Last updated” date.

18. Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact Hold the North Shop through the website or by email.

Hold the North Shop
Canada